TERMS AND CONDITIONS

These general terms and conditions ("Terms") of the business entity Johanka Hibschová, with registered office at
Litoměřická, Prague 9, 190 00, Company ID No. 22179372, registered in the Trade Register maintained by the
Ministry of Industry and Trade (hereinafter referred to as the "Seller"), govern, in accordance with the provisions
of Section 1751(1) of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "Civil Code"), the
mutual rights and obligations of you, as the Buyer, and us, as the Seller, arising in connection with a purchase
contract ("Contract") concluded via the online store ("E-shop") on the website
https://www.johankahibschova.com/, through the E-shop’s web interface.
All information about the processing of your personal data is contained in the Data Handling Policy, which you can
find here: Data Handling Policy.
These Terms form an integral part of the Contract. The Contract and the Terms are drawn up in both Czech and
English. The Seller reserves the right to unilaterally amend or supplement these Terms. Changes to the Terms
shall not have retroactive effect on already concluded contracts, unless otherwise stated.

REMOTE COMMUNICATION AND CONTRACT CONCLUSION

The Contract is concluded remotely, i.e., via the E-shop’s web interface, without the physical presence of the
contractual parties. The Buyer agrees to the use of means of remote communication.
If any provision of the Terms conflicts with a specific agreement made during the purchasing process, that specific
agreement shall always take precedence.

1. SOME DEFINITIONS
1.1. Price: the monetary amount the Buyer pays to the Seller for the purchased goods.
1.2. Shipping Fee: the amount for delivery and packaging of goods.
1.3. Total Price: the sum of the Price and the Shipping Fee.
1.4. Invoice: a tax document issued in accordance with applicable regulations for the Total Price.
1.5. Order: a binding proposal from the Buyer to conclude a purchase contract.
1.6. Buyer: a natural or legal person purchasing through the E-shop.
1.7. Goods: products offered in the E-shop, including print-on-demand products.
1.8. E-shop: the online store on the Seller’s website.
1.9. Civil Code: Act No. 89/2012 Coll.
1.10. Copyright Act: Act No. 121/2000 Coll. on copyright, on rights related to copyright, and on the amendment
of certain laws (Copyright Act).

2. GENERAL PROVISIONS
2.1. The purchase of Goods is only possible through the E-shop’s web interface.

2.2. The Buyer is obliged to provide accurate and truthful information when placing an order. The Seller considers
this information to be correct and truthful.
2.3. The E-shop may include reviews of Goods from other buyers. The Seller verifies the authenticity of the
reviews by linking them to actual orders.
3. CONCLUSION OF THE PURCHASE CONTRACT
3.1. The Purchase Contract and the Terms are provided in Czech and English. The Buyer may choose the language
during the purchase process.
3.2. The Purchase Contract is concluded remotely via the E-shop. The cost of remote communication is borne by
the Buyer, but these costs correspond to standard internet access fees.
3.3. To conclude the Contract, the Buyer must place an Order, which must include:
o Identification and description of the Goods they wish to purchase.
o Information about the Price, shipping fee, payment method, and delivery method.
o The Buyer’s contact and delivery information.
The Buyer may modify the Order details before submission.
3.4. By submitting the Order and confirming agreement with the Terms, the Order becomes a binding proposal to
conclude the Contract.
3.5. The Seller will confirm receipt of the Order via email. This confirmation includes a summary of the Order and
the current version of the Terms. The Contract is concluded at the moment the Seller confirms the Order.

4. LIMITATIONS AND EXCEPTIONS
4.1. The Seller may choose not to confirm the Order if the goods are unavailable or if the Buyer orders more
items than permitted. In such cases, the Seller will propose a modified Contract to the Buyer.
4.2. In the case of an obvious error in the Price (e.g., a price significantly lower than usual), the Seller is not
obligated to deliver the Goods at that price, even if the Order has already been confirmed. The Buyer will be
contacted with a proposal for a new Contract.

5. PAYMENT TERMS
5.1. Upon conclusion of the Contract, the Buyer is obliged to pay the Total Price for the Goods.

6. DISCOUNT CODES
6.1. The Seller may allow the use of discount codes. To apply a discount, the Buyer must enter the code in the
designated field when creating the Order.

7. NOTES ON PRINT ON DEMAND

7.1. Due to the nature of the print-on-demand model, goods are made to order only after the Order has been
confirmed, which means:
●The goods are produced individually for each order and cannot be returned due to a change of mind (except
in cases stipulated by consumer protection law).
●The production and delivery time may be longer than for in-stock goods. The Buyer will be informed about the
expected delivery time before confirming the Order.

8. COPYRIGHT TO PURCHASED GOODS, DESIGNS, AND E-SHOP CONTENT
8.1. Copyright to Products
The Buyer acknowledges that all products offered through the E-shop, including original works, reproductions,
fine art prints, and designs applied to garments or other items, are copyrighted works protected under Section 2
of Act No. 121/2000 Coll., as amended (hereinafter the "Copyright Act"). These works are the property of the
author (Johanka Hibschová) and are subject to protection under this Act.
8.2. Restrictions on Product Use
The Buyer agrees to use the purchased works solely for personal use. It is not permitted to publish, reproduce,
distribute, print, sell, rent, modify, imitate, or otherwise use the works commercially or non-commercially without
the author’s express written consent. In particular, use in NFTs, artificial intelligence, or other digital technologies
that could alter, copy, or misuse the work is strictly prohibited.
8.3. Author’s Rights to Products
The Buyer acknowledges that rights to distribution, publication, imitation, reproduction, and sale remain solely
with the author. Purchasing the goods does not grant the Buyer any license to the intellectual property or concept
contained in the work.

8.4. Certificate of Authenticity
Originals and limited editions come with a certificate of authenticity featuring a unique holographic code issued
only by the author. The Buyer must not copy, scan, imitate, or forge this certificate to preserve the uniqueness
and value of the work.
8.5. Consequences of Violating Product Rights
The Buyer acknowledges that any violation of the above provisions (e.g., unauthorized copying, distribution,
public sharing, or other misuse) constitutes a breach of copyright and other intellectual property rights and may
be subject to legal consequences under applicable law.
8.6. Copyright to E-shop Content (Photos, Texts, Logos, Videos)
8.7. All photos, videos, texts, logos, and other content published on the E-shop, created by the author (Johanka
Hibschová) or licensed by third parties, are copyrighted works protected by the Copyright Act (§2 of Act No.
121/2000 Coll.).
8.8. Photos and videos created directly by the Seller are the Seller’s original works and the Seller holds full rights
to them. Photos and videos provided by third parties are used under a valid license.

8.9. The E-shop content is not intended for free use, and third parties are not allowed to copy, modify, reproduce,
distribute, or otherwise use it without the Seller’s express consent. In particular, unpaid or paid sharing of the
content, including use in NFTs, artificial intelligence, or other digital technologies, is prohibited.
8.10. Violation of these rights will be considered a breach of the Copyright Act and other applicable laws and may
result in legal action.
8.11. Right to Amend Provisions
The Seller reserves the right to amend these provisions at any time in accordance with applicable legal
regulations and the need to protect their rights.
9. INFORMATION ABOUT GOODS (PRODUCED USING PRINT‐ON‐DEMAND TECHNOLOGY AND OTHER
PRODUCTS)
9.1. General Information about Products
● The Seller offers original works of art (paintings, photographs, graphics) created directly by the Seller or
based on their copyrights.
● Some products (especially printed products, gifts, etc.) are produced by external partners using a
print-on-demand model.
● The Seller is not the manufacturer of all products; some are mediated by third parties.
9.2. Production and Shipping
Some products offered via the E-shop are produced only after the order has been received, by external partners
providing print-on-demand services. The Seller does not produce or ship these products directly but uses
third-party services.
9.3. Original Works and Services
The Seller also offers original works of art (paintings, photographs, graphics) and services (e.g., graphic design,
photography) created directly by the Seller or based on their copyrights. These products are not produced by
third parties and are not part of the print-on-demand model.
9.4. Individual Print on Demand Production
Products made using print-on-demand technology are produced individually based on a digital design submitted
by the Seller or Buyer and are not pre-stocked or physically inspected by the Seller prior to shipment.
9.5. Color Deviations and Material Tolerances
Colors and details of the final print may differ from the web preview due to monitor color calibration,
third-party print technology, and material properties. Minor differences in shades, dimensions, or print
placement are normal tolerances in the print-on-demand process.
9.6. Delivery Times and Shipping Locations
Delivery time depends on the production partner’s capacity, material availability, and the Buyer’s delivery
address. Goods may be shipped from various production centers within or outside the EU, which may affect
shipping duration. The Seller is not liable for delivery delays caused by the manufacturer or carrier.
9.7. Limited Seller Responsibility for Print on Demand Products
The Seller is not responsible for minor manufacturing deviations or delays caused by third-party processes in
print-on-demand products. These deviations are not considered defects if they do not prevent the product’s
intended use.

9.8. Buyer Bears Risk of Deviation
The Buyer acknowledges and agrees that deviations between the digital design and the physical product (color,
material properties, dimensional tolerances) are not considered defects eligible for complaint, if they fall
within standard manufacturing tolerances.
9.9. Complaint of Defective Goods
If the Buyer receives a product with visible damage, printing error, or material defect, they may submit a
complaint via the complaint form at the end of these Terms. The complaint process and requirements are
described in the Complaints section.
9.10. Communication About Delays
If a third party informs the Seller of a significant production or delivery delay, the Buyer will be informed without
undue delay.
9.11. Restrictions on Changes and Cancellations
Due to individual production and limited influence over the manufacturing process, it is not possible to change or
cancel an order once it has been forwarded to production, unless otherwise stated.
9.12. Returns and Exchanges
Custom-made goods (“Made to order”), especially print-on-demand products, cannot be returned or exchanged
due to the Buyer changing their mind, unless the product has a defect under clause 9.9. Exceptions may be
handled individually.
9.13. Right to Change Print Partner
The Seller reserves the right to use any external third-party print-on-demand service for production without prior
notice.

10. PROVISIONS ON THE RETENTION OF COPYRIGHT WHEN THE PRODUCT IS GIVEN AS A GIFT
10.1 The Buyer acknowledges and agrees that by purchasing Goods through the E-shop available at the website
https://www.johankahibschova.com, they do not acquire any proprietary or personal copyright to the given
Goods, even if the Goods are gifted, handed over, or otherwise provided to a third party. All copyrights to the
Goods remain exclusively with the author, in accordance with the applicable provisions of the Copyright Act
(Act No. 121/2000 Coll.) and also pursuant to Sections 10 of these Terms.
10.2 Copyright includes all rights of the author to the original copyrighted work, especially the right to
reproduce, distribute, rent, exhibit, communicate to the public, imitate, further distribute, and any form of
commercial use. Any use of the Goods beyond personal need (including commercial use, resale, or
reproduction) is subject to the author's prior written verified consent.
10.3 The Buyer expressly confirms that the duration of copyright is not limited to a particular person, and thus
these rights remain valid even if the Goods are gifted to another natural or legal person.
10.4 The Buyer is not obliged to inform the Seller about the gifting of the Goods, nor is their approval required;
however, the Buyer is obligated to inform the recipient about the existence and scope of the copyrights related
to the Goods and ensure that the recipient acknowledges and agrees to comply with these rights.

10.5 The Buyer hereby acknowledges that any infringement of copyright, especially unauthorized distribution,
copying, or other commercial use of the work, is contrary to the Copyright Act and may be sanctioned under both
civil and criminal proceedings.
10.6 The Seller reserves the right to amend this provision if required by changes in legislation or for other
legitimate reasons. Such changes become effective upon publication on the E-shop.
11. PRICE AND PAYMENT TERMS
11.1 The price of the Goods is always listed for individual items on the E-shop, in the Order proposal, and
subsequently in the Contract. In the event of a discrepancy between the Price listed on the E-shop and the Price
in the Order proposal, the Price in the Order proposal shall take precedence. This Price is binding and will always
be the same as the Price listed in the Contract.

11.2 The Order proposal also includes the shipping cost or information about the conditions under which
shipping is provided free of charge.
11.3 The Buyer is obligated to pay the Total Price (i.e., the sum of the Price and shipping cost) after concluding the
Contract and always before the Goods are handed over, unless explicitly stated otherwise.
The Buyer may pay the Total Price using one of the following methods:
a) By bank transfer to the Seller’s account no. 131-3172920237/0100, held at Komerční banka, a.s., IBAN: CZ79
0100 0001 3131 7292 0237. Payment details are sent to the Buyer as part of the Order confirmation. The Order is
considered paid once the Total Price is credited to the Seller’s account.
b) By payment card online via a payment gateway offered by Wix.com. These gateways comply with PCI-DSS
(Payment Card Industry Data Security Standard) ensuring secure card data processing. Payment transactions are
governed by the terms of the gateway provider.
c) Cash on delivery – in this case, the Total Price is payable upon receipt of the Goods from the carrier, either in
cash or by another method accepted by the carrier. The Goods will only be handed over after the Total Price has
been fully paid.
11.4 After payment of the Total Price, the Buyer will be issued an electronic invoice in accordance with the VAT
Act. This invoice will be sent to the email address provided in the Order. A printed version will also be included
with the delivered Goods.
11.5 Ownership of the Goods transfers to the Buyer only after two conditions are met: (i) full payment of the
Total Price and (ii) receipt of the Goods. For non-cash payments, the Total Price is considered paid on the date it is
credited to the Seller’s account. In other cases, it is considered paid at the time the payment is made.

12. DELIVERY OF GOODS AND TRANSFER OF RISK OF DAMAGE
12.1 The Goods will be delivered using the method you select when placing your Order. Available delivery options
usually include:
• Personal pickup at Zásilkovna pick-up points (branches and boxes),
• Delivery via Zásilkovna – Home Delivery (HD),
• Courier delivery (e.g., PPL, DPD, Czech Post, etc.),
• Other shipping methods depending on the product type and supplier (e.g., international fulfillment partners
offering various options differing in price and speed).
12.2 Available delivery methods may vary depending on the type of Goods, selected supplier (e.g., foreign
manufacturer or distributor), and destination country. When placing the Order, you will choose your preferred
shipping method including the corresponding shipping cost. Shipping prices reflect the current conditions of
third-party delivery services.
12.3 Delivery is possible to countries listed in the shipping options on the E-shop. For other countries, delivery
may be arranged individually upon prior agreement. The shipping cost will be communicated individually via
email, online chat, or social media.
12.4 The estimated delivery time is indicative and depends on availability, and the selected delivery and
payment method. The Seller has no direct control over the exact delivery time, as it may be handled by third
parties, including fulfillment partners and shipping companies. The exact time may vary depending on the chosen
shipping method and delivery location.
12.5 Upon receiving the shipment from the carrier, you are required to check the integrity of the Goods'
packaging. In case of defects (e.g., damage, signs of tampering), immediately notify both the carrier and us. If the
package appears damaged in a way suggesting interference, you are not required to accept it from the carrier.
12.6 If you refuse to accept the Goods without a legal reason, it does not constitute withdrawal from the
Contract. In such a case, we have the right to withdraw from the Contract due to a material breach. The
withdrawal becomes effective upon delivery of the notice to your email.
12.7 If redelivery is required due to reasons on your side or via a method different than agreed, you are obliged to
cover all associated costs. Payment details for these costs will be sent to you electronically, and payment is due
within 14 days.
12.8 The risk of damage to the Goods passes to you at the moment of receipt. If you fail to accept the Goods
without a legal reason, the Goods are considered accepted at the moment you could have accepted them but did
not due to reasons on your side. From this point, you bear full responsibility for any damage, loss, or
deterioration of the Goods.

12.9 If the Goods were not marked as in stock on the E-shop and only an approximate availability time was stated,
we will always inform you:
• if there is a production interruption or limitation by our supplier (including foreign fulfillment services),
• if there is a delivery delay by our supplier or carrier, and we will communicate a new estimated delivery time or
inform you of the impossibility of delivery.

12.10 Customs Clearance and Additional Charges
● If the Goods are manufactured and/or shipped from abroad (outside the territory of the Czech Republic),
the shipment may be subject to customs clearance in the destination country. In such a case, all customs
duties, VAT, and other local taxes or charges shall be borne solely by the Buyer.
● These additional costs may include, but are not limited to: customs duties, local taxes, storage fees at the
post office, handling fees charged by the carrier, or other charges related to delivery.
● The Buyer is obliged to contact the Seller in case they require a commercial invoice for customs clearance.
The Seller will provide this invoice without undue delay.
● The Seller shall not be liable for any delays in delivery or additional costs arising from customs clearance,
storage fees, or other local charges.

13. RIGHTS FROM DEFECTIVE PERFORMANCE
13.1 We guarantee that at the moment of transfer of the risk of damage to the Goods according to Article 9.9 of
the Terms and Conditions, the Goods are free of defects. In particular, we guarantee that the Goods:
• correspond to the agreed description, type, quantity, and quality;
• are suitable for the purpose agreed upon, or, alternatively, for the usual purpose;
• are delivered in accordance with the order, taking into account the nature of production.
13.2 Rights and obligations regarding defects are governed by Act No. 89/2012 Coll., the Civil Code (§ 2099–2117,
§ 2161–2174b), and Act No. 634/1992 Coll., on Consumer Protection, as amended.
13.3 Due to the nature of our assortment (e.g., artistic and custom prints, products made by external suppliers),
minor differences may exist between the preview of the Goods shown on your device and the final physical
product. Color calibration may vary depending on the type of device, display, or brightness and contrast settings.
These differences do not constitute a defect of the Goods.
13.4 Products from limited editions, hand-numbered prints, and original artworks are inherently non-returnable
and non-exchangeable unless there is a demonstrable manufacturing defect (e.g., damage, incorrect format,
faulty execution).
13.5 If a defect of the Goods occurs, you may claim it by sending an email or postal mail to the contact details
stated in our identification data. You may also use our standard complaint form (Annex No. 1 of these Terms and
Conditions).
13.6 When submitting a complaint, please specify:
• description of the defect,
• the way you want the defect to be remedied,

• contact details for handling the complaint.
You cannot subsequently change the chosen method of complaint resolution without our consent.
If the complaint is justified, you are entitled to:
• removal of the defect by delivering new Goods without defects, or by delivering the missing part of the Goods,
• a reasonable discount on the Price,
• withdrawal from the Contract (under the conditions below).
We will always choose the method of defect removal considering its nature, costs, and proportionality. We may
refuse to remove the defect if it is impossible or disproportionately costly.
13.7 You have the right to withdraw from the Contract if:
• we do not remove the defect within the statutory deadline or refuse to remove it,
• the defect repeatedly occurs,
• it is a fundamental breach of the Contract,
• from our statements or circumstances it follows that the defect will not be removed in time or without
significant difficulties.
13.8 The right to withdraw does not apply if the defect is only insignificant.
13.9 Rights from defective performance do not arise if:
• you caused the defect yourself,
• the defect resulted from normal wear and tear,
• it concerns used Goods and the defect corresponds to the degree of its prior use.
13.10 After receiving the complaint, we will issue a confirmation containing:
• date of complaint submission,
• content of the complaint,
• requested method of resolution,
• your contact details.
13.11 Unless agreed otherwise, we will handle the complaint within 30 days of receipt. After this period without
resolution, you may withdraw from the Contract or request a reasonable discount.
13.12 We will inform you about the complaint resolution by email and issue a confirmation of the method and
date of resolution. If the complaint was justified, you are entitled to reimbursement of reasonable costs incurred,
which you prove (e.g., receipts, shipping price confirmation). In case of exchange of defective Goods, you are
obliged to return the original Goods; we cover the costs of this return.
13.13 If you are a consumer, you may claim defects of the Goods that appear within 24 months from its
acceptance, unless otherwise specified.
13.14 Withdrawal from the Contract, i.e., termination of the contractual relationship between Us and You from its
beginning, may occur by the methods specified in these Terms and Conditions or in other provisions where the
right of withdrawal is expressly stated.
13.15 If you are a consumer, i.e., a person purchasing outside the scope of their business activity, you have the
right under § 1829 of the Civil Code to withdraw from the Contract without giving a reason within 14 days from
the day of receipt of the Goods. If the subject of the Contract is delivery of multiple items, the period runs from
the receipt of the last item. In case of regular deliveries, from the receipt of the first delivery.
13.16 However, according to § 1837 of the Civil Code, withdrawal from the contract is not possible, among others,
in these cases:

• it concerns Goods made to order according to the consumer's wishes or adapted to their person (e.g., custom
printing, limited edition),
• it concerns Goods subject to rapid deterioration, irreversibly mixed with other Goods after delivery, or delivered
in a sealed package which was opened after delivery for hygienic reasons,
• digital content, recordings, or programs whose packaging has been broken.
Due to the nature of the offered Goods (most items are printed and manufactured “Made to Order” after the
order), most products are not eligible for return under § 1837 letter d) of the Civil Code.
13.17 You can withdraw from the Contract by any provable method – e.g., by email or post to our contact details.
A withdrawal form is also available as Annex No. 2 of these Terms and Conditions:
Annex No. 2 – Withdrawal Form

13.18 The withdrawal period is considered met if you send us the withdrawal notification during the period. In
case of valid withdrawal, you are obliged to send the Goods back to us no later than 14 days from the notification.

The costs of return are borne by the buyer.

13.19 In case of justified withdrawal, we will refund the paid price of the Goods. Shipping costs are not refunded,
except in cases where the withdrawal was caused by us – e.g., delivery of defective or incorrect Goods. In such
cases, we also refund reasonable shipping costs, up to the amount corresponding to the cheapest delivery
method we offered.
13.20 The buyer is responsible for any reduction in the value of the Goods caused by handling them differently
than necessary to establish their nature and functionality (e.g., wear, dirt, damage).

14. WARRANTY AND LIABILITY FOR DEFECTS
14.1 All Goods are subject to a statutory warranty period of 24 months. For Goods made to order (e.g., through
Print on Demand service), defects must be reported without undue delay, no later than 30 days from receipt. This
shorter period does not limit the statutory rights of the consumer arising from the statutory warranty period, but
complaints about manufacturing defects of made-to-order Goods must be filed within this period, otherwise,
they may not be accepted.
14.2 For Goods manufactured to order (especially via Print on Demand), complaints can only be submitted
within the statutory period – defects must be reported without undue delay, no later than 30 days from
receipt. After this period, the complaint may not be accepted by the manufacturer. For original artworks or
print on demand products, it may not be possible to submit complaints due to the individual nature of the
product.
14.3 The warranty period does not restart after replacement of Goods; if it is a partial replacement, the warranty
runs only for the replaced part.
15. COMPLAINTS
15.1 If you find a defect on the Goods, contact us by email at: johanka.hibschovaart@gmail.com with a description of
the defect and ideally an attached photo. To facilitate the complaint, you can also use our Complaint Form available
here:

Annex No. 1 – Complaint Form

15.2 In case of accepted complaint, we will offer repair, replacement of the Goods, a reasonable discount, or
refund. The method of resolution is decided based on the nature of the defect and availability of replacement
Goods.
15.3 Do not send the Goods subject to complaint without prior agreement unless explicitly requested by us. Most
complaints are resolved based on photo documentation. In case of a justified complaint where the customer
requests replacement of Goods with new or substitute Goods, we will arrange shipment of replacement Goods at
our cost. The cost includes delivery of the replacement Goods to the customer. The customer is obliged to send
back the defective Goods without undue delay. Return shipping costs are borne by us if the complaint is justified.
15.4 In case of unjustified complaint, we reserve the right to charge costs associated with complaint processing.

16. WITHDRAWAL FROM THE CONTRACT
16.1 Withdrawal from the Contract, i.e., termination of the contractual relationship between Us and You from the
beginning, may occur for reasons and by methods stated in this article or other provisions of the Terms and
Conditions where withdrawal is expressly provided.
16.2 If you are a consumer, i.e., a person buying Goods outside the scope of their business activity, you have the
right under §1829 of the Civil Code to withdraw from the Contract without reason within 14 days from the
conclusion of the Contract or, in the case of purchase of Goods, within 14 days from receipt. If the Contract
concerns several items or parts, the period runs from the delivery of the last item or part, and in case of repeated
deliveries, from the first delivery.
16.3 The buyer acknowledges that under § 1837 of the Civil Code, withdrawal from a purchase contract is not
possible, among others, in these cases:
• delivery of Goods customized according to the buyer's wishes or for the buyer personally,
• delivery of limited edition Goods,
• delivery of Goods subject to rapid deterioration,
• delivery of Goods irreversibly mixed with otherDelivery of goods in sealed packaging which the consumer has
removed from the packaging and which cannot be returned for hygiene reasons,
Furthermore, the buyer acknowledges that this exception also applies to custom-made artworks, including
original pieces and products produced through Print on Demand services, as these are goods tailored to the
buyer’s specific requirements and their return would not be possible without compromising their unique
nature.
16.4 You can withdraw from the Contract by any provable means, such as e-mail or postal mail. You can use the
withdrawal form (Annex 2 of the Terms and Conditions).
16.5 The withdrawal period is considered respected if the withdrawal notification is sent within the period. After
valid withdrawal, you must send the Goods back within 14 days. Shipping costs for the return are borne by the
buyer.
16.6 After justified withdrawal, we will refund the paid price of the Goods. Shipping costs are not refunded,
except when withdrawal was caused by us (e.g., incorrect or defective Goods delivery). In such cases, reasonable
shipping costs are reimbursed, but only up to the amount of the cheapest delivery method offered by us.
16.7 In the event of withdrawal from the Agreement pursuant to Article 16.2, you are obliged to return the Goods
to us within 14 days of withdrawal and bear the costs associated with its return. The Goods must be returned in a
condition corresponding to normal use to avoid any potential disputes regarding their condition. You are entitled
to a refund of the shipping cost, but only up to the amount of the cheapest delivery method we offered you at

the time of the order. If you withdraw from the Agreement due to a breach on our part as the seller, we will also
cover the costs associated with returning the Goods to us, again up to the amount of the cheapest delivery
method we used to deliver the Goods.
16.8 In case of withdrawal from the Contract, the Price will be refunded to you within 14 days from the effective
date of withdrawal to the account from which the payment was credited, or alternatively to the account chosen
in the withdrawal from the Contract. However, the amount will not be refunded before we receive the Goods or
you prove to us that the Goods have been sent back to us. Please return the Goods to us clean, preferably
including the original packaging.
16.9 In case of withdrawal from the Contract under Article 16.2 of the Terms and Conditions, you are liable for
any reduction in the value of the Goods caused by handling the Goods differently than necessary to familiarize
yourself with the nature, properties, and functionality of the Goods, i.e., in the way you would handle the Goods
in a physical store. If we have not yet refunded you the Price, we are entitled to set off the claim for costs against
your claim for the refund of the Price.
16.10 We are entitled to withdraw from the Contract at any time before we deliver the Goods to you if there are
objective reasons why it is not possible to deliver the Goods (especially reasons on the part of third parties or
reasons related to the nature of the Goods). We may also withdraw from the Contract if it is obvious that you
intentionally provided incorrect information in the Order. If you purchase Goods within your business activity, i.e.,
as an entrepreneur, we are entitled to withdraw from the Contract at any time, even without giving a reason.

17. DISPUTE RESOLUTION WITH CONSUMERS
17.1 We are not bound by any codes of conduct concerning buyers in the sense of § 1826(1)(e) of the Civil Code.
●Consumer complaints are handled via the email address johanka.hibschovaart@gmail.com. Information
about the complaint resolution will be sent to the buyer’s email address.
●The Czech Trade Inspection Authority (Česká obchodní inspekce), located at Štěpánská 796/44, 110 00
Prague 1, Company ID: 000 20 869, website: http://www.coi.cz, is competent for out-of-court resolution of
consumer disputes arising from the Contract. The online dispute resolution platform available at
http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and a buyer who is a
consumer from a purchase contract concluded electronically.
●The European Consumer Centre Czech Republic, located at Štěpánská 796/44, 110 00 Prague 1, website:
http://www.evropskyspotrebitel.cz, is the contact point according to Regulation (EU) No 524/2013 of the
European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes
and amending Regulations (EC) No 2006/2004 and Directive 2009/22/EC (the “Regulation on online dispute
resolution”).
Mediation or arbitration options may be available if the customer prefers alternative dispute resolution.

18. FINAL PROVISIONS
18.1 If our and your legal relationship contains an international element (for example, if we deliver Goods outside
the territory of the Czech Republic), the relationship will always be governed by the law of the Czech Republic.
However, if you are consumers, this provision does not affect your rights arising from legal regulations.

18.2 All written correspondence will be delivered electronically. Our email address is provided in our
identification data. We will deliver correspondence to your email address stated in the Contract, User Account, or
the email address you used to contact us.
18.3 The Contract may only be amended based on our written agreement. However, we are entitled to change
and supplement these Terms and Conditions; such changes will not affect already concluded Contracts but only
Contracts concluded after the effectiveness of such changes. Information about the change will be sent to your
email address at least 14 days before the change takes effect. If we do not receive from you a termination of the
concluded Contract for regular and repeated delivery of Goods within 14 days of sending the change information,
the new terms become part of our Contract and will apply to the next delivery of Goods following the
effectiveness of the change. The termination period, if you submit a termination, is 2 months. If you do not agree
with the proposed changes, you have the right to withdraw from the Contract before the changes take effect
without any penalties.
18.4 In case of force majeure, each party is obliged to immediately inform the other party of this fact without
undue delay. In such a case, the parties undertake to act in good faith and jointly seek a solution to the situation
in accordance with the possibilities of both parties. If the force majeure lasts longer than 10 days, each party has
the right to withdraw from the Contract.
18.5 Annexes to the Terms and Conditions include a sample complaint form and a sample withdrawal form from
the Contract.
18.6 The Contract including the Terms and Conditions is archived in a secure electronic system ensuring data
protection and integrity. However, as a customer, you will always receive by email a confirmation of the Order
along with these Terms and Conditions so that you have permanent access to them without our further
cooperation.
18.7 These Terms and Conditions are valid and effective from 01.07.2025, replacing the previous version of the
Terms and Conditions dated 07.04.2024.